Shipping Policy

Our shipping service provider is the Courier Guy.

Our lead time for Gauteng (local) orders is 2-3 business days & 5-10 days nationwide.

Return Policy

Return of Item: Must be within 5 calendar days from date of receipt

Item assessment - We advise you to inspect your purchased items upon receipt and contact us immediately should the item be defective, damaged or delivery of an incorrect order.

To be eligible for exchange - Returns or exchange will only apply to unworn and unused items. This means items must be returned in their original condition and original packaging along with the proof of purchase.

To be eligible for exchange for the kids video calling walkie talkies – ensure the item is unused and contains both charging cables and neck straps and original packaging. The reasons permitted should be damage and defect upon receipts and assessment.

Refund Policy

Refunds are not permissible

Only exchanges are permissible in the following terms:

  1. For the same item -IF AVAILABLE
  2. For any other or alternative item available in store of the same value
  3. Alternatively, a credit note can be provided for future purchases @Moms and Cubs.

Additional Terms and Conditions

No return of sale and/or marked down items

Minor difference in colour appearance compared to that displayed on the website are not eligible for returns as this may be an issue of lighting effect.

For returns and exchanges - feel free to contact us on info@momsandcubs.co.za

or Whatsapp us on 0671143436 with the following information:

  • Name and surname & payment reference.
  • Name of Item or product purchases as it appears on the website.
  • Reason for return.